Spokeo
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Spokeo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spokeo has 1.4 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to access on the web, Easy to get fooled into beleiving the can help you, Fraudulent.
Cons: Its a fraud, Getting a scam bill on my credit card, Sneaky billing.Recent recommendations regarding this business are as follows: "Be careful", "scam!", "Don’t purchase anything from them", "Do not use", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spokeo has 1.4 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to access on the web, Easy to get fooled into beleiving the can help you, Fraudulent.
Cons: Its a fraud, Getting a scam bill on my credit card, Sneaky billing.Recent recommendations regarding this business are as follows: "Be careful", "scam!", "Don’t purchase anything from them", "Do not use", "Stay away".
Most users ask Spokeo for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Spokeo Reviews
"Refund"
Full refund as I requested He gave me his name, but forgot to write it down. 1/2 refund was offer, but I requested full refund. He put me on hold to try to get...
"Yall suck at answering the phones and I’m tryna get my money back yall took"
I want my money back yall took that was for Christmas and I dont even use yall and your number is not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Took money without authorization
It a scam I called customer service 7 times and it said back from 5 am to 8 pm 7 days a week and every time I call it says the same thing it a fraud misrepresented and false advertising
Preferred solution: Full refund
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, California
Resolved: Spokeo - Unauthorised subscription
I have never subscribed to Spokeo; On October 31, I paid $0.95 to Spokeo to look up one email I thought was a scam. On November 7, PayPal notified me that my cc was charged $29.95 for an automatic Spokeo monthly subscription.
I immediately cancelled the subscription on both the PayPal and Spokeo sites. I feel I was misled by what I consider predatory practices by Spokeo. I was not notified that I was being signed up for a subscription. I am deeply frustrated with this experience as it is not fair, correct, or acceptable.
I need my money to be refunded promptly. I also want to make it clear that I will cancel any unauthorised subscription that I never signed up for. I was not aware in any way that paying for an email search would automatically subscribe without my permission.
That's a scam, and the company should advise any customer of such a situation. I am waiting for a response to solve this.
- Scammers
Preferred solution: Full refund
User's recommendation: scam!
Dear Barbara: I received your complaint to the PissedConsumer.com page for Spokeo, on November 7, 2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on November 7, 2023. This discontinues all future charges for Spokeo.
Upon reviewing your account, I see that this matter has already been fully handled with Spokeo Customer Care also on November 7, 2023. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, California
Resolved: Unauthorised subscription
Company fixed the issue and I have been provided with apology. complaining everywhere :)
Spokeo to look up one email I thought was a scam. On November 7,
PayPal notified me that my cc was charged $29.95 for an automatic
Spokeo monthly subscription.
I immediately cancelled the subscription
on both the PayPal and Spokeo sites. I feel I was misled by what I
consider predatory practices by Spokeo. I was not notified that I was
being signed up for a subscription. I am deeply frustrated with this
experience as it is not fair, correct, or acceptable.
I need my money
to be refunded promptly. I also want to make it clear that I will
cancel any unauthorised subscription that I never signed up for. I was
not aware in any way that paying for an email search would
automatically subscribe without my permission.
That's a scam, and the
company should advise any customer of such a situation. I am waiting
for a response to solve this.
- No pros
- Scammers
Preferred solution: Full refund
User's recommendation: Don’t purchase anything from them
Bradenton, Florida
Cancellation
Hello I just want to cancel my account nothing just wanted to give a try can it be canceled please and thank you
Dear Denisse: I received your complaint to the PissedConsumer.com page for February 8, 2024 regarding our service, and I am happy to assist in resolving this matter. Spokeo subscriptions can be cancelled at any point during the subscription term.
For instructions on how to cancel, please view the following article in our Help Center: https://***/hc/en-us/articles/115010****68-How-do-I-cancel-my-Spokeo-subscription-. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Yall suck at answering the phones and I’m tryna get my money back yall took
- No customer service
Preferred solution: Full refund
Hello there, Shardavia: I received your complaint to the PissedConsumer.com page for Spokeo, on December 16, 2023 regarding our service, and I am happy to assist in resolving this matter. I'm sorry to hear this.
To better assist you, can you kindly explain in detail the issues you are having with Spokeo? I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pak Chong, Nakhon Ratchasima
I want to stop my payment 2995. I didn't authorize for doing that so I need to talk to someone.
Eric homsey when I do a chart for $.99 and Bill on my credit card for$29.95 I didnt authorize for charge on that so I need to stop that please
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo on December 11, 2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@***.com with the subject title of “Pissed Consumer - Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnson City, Tennessee
Cancel account months ago new account started in my name and money taken from my bank account
I canceled my account. I spoke you about three months ago about three weeks ago $45 was taken from my bank account and I do not know why I cannot find an account with my email.
I do not want the account as we had my identity has been stolen I know who has been. Its one of someone and it was a good friend they know all of my information it keeps happening I have made police reports and nothing has happened. They just do not care. I also had two iPhones, stolen in my car stolen, and the police did nothing at all.
I want my money back from this company and a little bit of a break if any one and I would like to pursue charges on whoever started the account Im not sure how to approach this if anyone can help please do so. My name is Lauralee Street and that is the name on the card that was used Virginia well, it was either Lauralee Street or Joseph Antilla but I believe the car that was used was LauraLee Street and the last four digits of that card are 1933. It is a MasterCard evening. I have had to cancel it and Im waiting on a new one, but this just keeps happening.
This *** that stole my identity has stolen my life she has gotten accounts in my name my boyfriends mom fathers by 17 year old daughters, she install the server on my router and the cable technician found 17 energy to five devices. She has 50 phone number for me. I have to dispute my credit report from all three bureaus due to her.
I can afford to do all this and pay $45 to Spokeo its probably her using it to get more information to meet you still more things for me . I can be contacted at 42320****.
Dear Larualee: I am truly sorry to hear this. I received your complaint to the PissedConsumer.com page for Spokeo dated August 3, 2023 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear With the information provided, we have located the account in question, and we have provided a resolution to your request via the email address used with creating this Spokeo account. I apologize for any inconvenience, or hardship this matter may have caused.
You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Keep trying to charge my card
Never used this service period.why are y'all steady trying to charge my damn card I never even heard of yall
- Non
- Non
Preferred solution: Full refund
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo on March 31, 2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@***.com with the subject title of “Pissed Consumer - Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Pinehurst, North Carolina
They advertise FREE reverse phone lookout but then add a charge and ask for your credit card number before they will give you the name
They Advertise one free look up and then charge for it.
State name is free but it is not.
Can understand asking you to pay for complete report but false advertising to say name is free.
User's recommendation: Do not use
Dear Requester: I received your complaint to the PissedConsumer.com web page for Spokeo, on March 14, 2023 regarding our service, and I am happy to assist in resolving this matter. Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accessible sources.
New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
New information is added to our system every day and I suggest you check back for new updates. Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost. I apologize for any inconvenience, or hardship this matter may have caused.
You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Detroit, Michigan
False information
My information was wrong and because of it it's hard to find a job . I truelly want to get them for defamation of character
User's recommendation: Stay away
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo, on August 3, 2022 regarding our service, and I am happy to assist in resolving this matter. I’m sorry to hear this.
We gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference.
We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. If you're not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://***/optout.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Dothan, Alabama
THERE IS NOTHING FREE ABOUT SPOKEO OR KIWI. I NEEDED A CELL PHONE NUMBER OF KY. FLOOD VICTIMS BUT FREE WASN'T FREE.
CALL THE HIGH WAY PATROL INSTEAD THIS SITE IS JUST AS BAD FOR THOSE WHO HAVE FAMILY IN TROUBLE ONE HUNDRED MIN.?
User's recommendation: THEY ARE NOT FREE
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo, on July 30, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter. We currently do not offer demo access to full results.
I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Cancel subscription
This is nothing but a joke. I want to cancel my subscription Right now.. It says that it would be 95 cents and I got charged $25 which is *** None of that Is Said When you go to sign up for an account.When you go to sign up for an account.That is just wrong.You don't do that to people.nowaunoway
Preferred solution: Full refund
User's recommendation: No way
Dear Tammy: I received your complaint to the PissedConsumer.com page for Spokeo on April 23, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. For instructions on how to cancel, please view the following article in our Help Center: https://***/hc/en-us/articles/115010****68-How-do-I-cancel-my-Spokeo-subscription-. I apologize for any inconvenience, or hardship this matter may have caused.
You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ripped Off
Still no refund. This is a scam to get you to pay $.99 for a one time information on a person, then a week later you will get charged $25without your knowledge. Bad News Outfit!!!
Spokeo also made the payment a recurring charge. I contacted Spokeo via email asking for a refund. No reply. Since I used PayPal as my payment source, I decided to file a complaint with PayPal.
PayPal said it was my fault because I never read Spokeo's conditions for using the $.99 advertisement.
Be careful if you use Spokeo as they will subscribe you to a recurring monthly payment without any notification. Regarding PayPal, I have always had a positive result with them but??????????
- Getting a scam bill on my credit card
- Its a fraud
- Not clear on membership
Preferred solution: Full refund
User's recommendation: Beware
Dear Ronald: I received your complaint to the PissedConsumer.com page for Spokeo, on February 11, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@***.com with the subject title of “PissedConsumer.com Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Louisville, Kentucky
Unauthorized payments to yall
My card was stolen and used without my permission that's all I need my money back. So please give me a call
- Easy to get fooled into beleiving the can help you
- Its a fraud
- Sneaky billing
Preferred solution: Full refund
Dear Jamarlon: I received your complaint to the PissedConsumer.com page for Spokeo, on November 18, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@***.com with the subject title of “PissedConsumer.com Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your request. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Moultrie, Georgia
When you ask for one basic report on one person Spokeo will charge you two or three additional charges on the same day. You can end up with almost $100 of charges on the same day by their deceptive
Overcharges and overcharges. Deceptive practices.
DO NOT USE FOR A SIMPLE BACKGROUND CHECK. You will end up with many more charges to your account.
- Sneaky billing
Preferred solution: Price reduction
User's recommendation: DO NOT USE FOR SIMPLE BACKGROUND CHECKS.
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo, on February 26, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. When making a purchase, we do our best to let you know about the kind of information we may have available.
In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference.
We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Furthermore, while most Spokeo subcriptions include name, email, phone, and address searches, Court Record searches and Historical searches are available as an additional purchase as an add-on to your base subscription.
I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@***.com with the subject title of “PissedConsumer.com Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns. I apologize for any inconvenience, or hardship this matter may have caused.
You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bremen, Bremen
Because they have blocked my account
I don't know what happened I was trying to send money after sending the money they blocked my account and I don't understand
Preferred solution: Deliver product or service ordered
Hi Rapheal! We're sorry, but we aren't able to understand your question.
Spokeo is a People Search Engine that can be used to search names, emails, addresses, phone numbers, or usernames. If you've contacted the correct company, please provide more info & we'd be happy to assist you.
Thanks! - Spokeo Customer Care
About
Spokeo is an online people searching enging. The company was established by the former Stanford graduates in 2006. It offers help to find people at social network or white pages listing. The company provides help to find old friends, schoolmates and family relatives, etc. On the website everyone can learn about celebrities, watch videos and browse photos. Spokeo offers help to find clients and investors for small business owners. It organizes public records to learn more about different people. Spokeo suggests technology that arranges information into different topic profiles. Both name, username and contact information search is available on the company website. Today Spokeo counts more than 100 employees. Its main office is situated in Pasadena, CA.
Spokeo is ranked 31 out of 116 in Background and People Search category
USA
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Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo on February 25, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@***.com with the subject title of “Pissed Consumer - Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo on February 25, 2024 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account.
Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@***.com with the subject title of “Pissed Consumer - Review Site Complaint”: - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s) - card type(s) (Visa, MasterCard, etc.) - any other email address(es) (other than the one used to contact us) - if PayPal, the email address associated with the PayPal account - exact amount(s) charged and transaction date(s) Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://***/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care