Spokeo
Reviews and Complaints
Frankie Brinkley
Cancel membership
Resolved: Spokeo Subscription Review
This issue was resolved. I received my money.
Preferred solution: Full refund
A total scam! They charge 95 cents for one search and then sneakily enroll you for $19.95 per month. If we hadn't been watching out for it, they would have charged us the $19.95 monthly forever.
When I used the service, which produced nothing of value, I made it clear I did not want to subscribe on a monthly basis. I suspect they have some fine print so that when you think you are only paying 95 cents for a one-time search, they are actually enrolling you for ongoing monthly payments.
I contacted them today and they said they are refunding the $19.95. It sounded like they encounter this all the time.
I'll bet there are all kinds of customers who don't notice the monthly charge on their credit card bills. Their modus operandi is to continue duping customers, give those that complain a refund, but to keep charging all the others as long as they can get away with it.
- Sneaky billing
Lost of two phones. Cool pad divice
Additional Charges for Information
While checking on the backgrounds of some recently new neighbors, I found the provided information lacking. I could have used Google and Yahoo searches to obtain the same information.
I have used 'Truth Finder' site in the past and find it offers much better information (criminal history, etc.) for the 'basic' subscription charges. All/any pertinent information from Spokeo is an up charge. (I am not associated with Truth Finder in any manner, financially or otherwise, just an honest review and comparison of the two 'information for a fee' services) Price wise, they are both about equal.
I have not contacted Spokeo regarding their 'inferior' service, just chalked the experience up as another lesson in life. I will not use the Spokeo service in any future endeavors.
- Lack of information provided
Preferred solution: Up their game. Be upfront with EXACTLY what they will provide with their service for the advertised amount.
No issues, full refund.
SPOKEO -- DONT LOST YOUR MONEY !!!
Spokeo Services is just a fraud !!!!! I get subscription and paid $29.99 .
when I started searching information, all data were wrong, incorrect phone numbers and addresses even trying my personal information and I tried different numbers and names just in case but not, Next day I called Spokeo , to ask for return of my money and they said no !! its already paid and I can use that sh... until nov'17 !!! then they send me an email confirming they are not going to return any money !!
People, don't loose money with this thief. Why people open business to lie ??
They offer a lot of sh.. but true is something else.
- Its a fraud
Preferred solution: Full refund
Spokeo is a bait and switch. Should be investigated.
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Hi! Thanks for reaching out to us today!
Spokeo is a People Search Engine that can be used to conduct name, email, phone, or username searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. Are you searching for someone? Our search is very easy!
Simply type a name, phone number, address or email address into the search bar at www.spokeo.com, and Spokeo will pull up the results. You can then narrow the search results by location. If you have any further questions or concerns, you can contact our Customer Care team by email at CustomerCare@***.com or by calling 1-88*-***-**** where we are available via phone.
Thanks! -Spokeo Customer Care