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Frankie Brinkley

Who is scoobydoo Brinkley associated with the name i searched
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1 comment
Guest

Hi! Thanks for reaching out to us today!

Spokeo is a People Search Engine that can be used to conduct name, email, phone, or username searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. Are you searching for someone? Our search is very easy!

Simply type a name, phone number, address or email address into the search bar at www.spokeo.com, and Spokeo will pull up the results. You can then narrow the search results by location. If you have any further questions or concerns, you can contact our Customer Care team by email at CustomerCare@***.com or by calling 1-88*-***-**** where we are available via phone.

Thanks! -Spokeo Customer Care

Myrel Bxm

Cancel membership

Pls cancel my previous membership.
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2 comments
Guest

Dear Requester,Thank you for your review of Spokeo.Spokeo subscriptions can be disabled at any point during the subscription term. The auto-renewal can be disabled through the Account page, or via phone, email, or live chat with a Customer Care Representative.

Would you like help with disabling it? Please contact our Customer Care Team by visiting https://www.spokeo.com/contact where we are available by email, live chat, and telephone, from 5AM to 8PM PST.Thanks- Spokeo

anonymous a Omc
reply icon Replying to comment of Guest-1517797

you are very difficult to deal with

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Resolved
Deliyah Usl

Resolved: Spokeo Subscription Review

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Updated by user Nov 02, 2017

This issue was resolved. I received my money.

Original review Nov 02, 2017
I really wish this guy luck(Harrison Tang), the problem with Spokeo is they don't pay their suppliers, and people obviously get upset, I have personally called him on his mobile no in order to get money out of Spokeo and are still unsuccessful. "The money has been sent", "It is in your account, just look", "The accountant is on holiday" and when the accountant finally comes back you hear "The person that does (money) approvals is out of the office" This is in between the emails that get ignored, and when you finally get a response, it is "tommorow..." or some or other excuse. 2 and half months later, we still haven't been paid. So be careful anyone wanting to use spokeo affiliates.
View full review
Loss:
$4475
Reason of review:
Problems with payment

Preferred solution: Full refund

Tejal Sxb

A total scam! They charge 95 cents for one search and then sneakily enroll you for $19.95 per month. If we hadn't been watching out for it, they would have charged us the $19.95 monthly forever.

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When I used the service, which produced nothing of value, I made it clear I did not want to subscribe on a monthly basis. I suspect they have some fine print so that when you think you are only paying 95 cents for a one-time search, they are actually enrolling you for ongoing monthly payments.

I contacted them today and they said they are refunding the $19.95. It sounded like they encounter this all the time.

I'll bet there are all kinds of customers who don't notice the monthly charge on their credit card bills. Their modus operandi is to continue duping customers, give those that complain a refund, but to keep charging all the others as long as they can get away with it.

View full review
Cons:
  • Sneaky billing
Reason of review:
Problems with payment
4 comments
Guest

Happened to me as well. But when I called for a refund of the subscription I did not subscribe to, I was told “they most they can offer for a refund is $10.93” what...?????

The representative was rude from the get-go, which really didn’t help the situation either. I made it very clear before I was offered the 1/2 priced refund and after: I wanted the full subscription refund.

But nope. So, I then made it clear that I would not be using their site in the future and would make my opinion known with everywhere I was able to post a review, but more importantly with friends and colleges.

Guest

Had same issue, wanted one search paid the .95 cents and was billed the .95 cents 4 days later. Didn't think about the free trial that's why I paid for one search.

Just billed for 19.95, if I was on the Free trail why was I billed .95 cents and then later the 19.95. I accept that I should have seen (even though I purchased 1 search) I was still on the 7 day trial.

Fool me once shame on you fool me twice shame on me. NO more SPOKEO for this guy...………………….

Guest

Why don't you try peepfind.com? It is free and it doesn't cost a cent. Prob is they don't have all the reverse searches, but if you willing to spend a few minutes and know the name and surname and state, you will get the same info there free, without all this crap.

Guest

Dear Spokeo Customer,

I understand your concern, and wish to assist in resolving this matter. Please allow me to explain, Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username.

Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see.

For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.

Furthermore, All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which must be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.

We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-****. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.

Thank You,

Spokeo Customer Care

View more comments (3)
Filipe Snb

Lost of two phones. Cool pad divice

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Yes no answer on one and the other one received only text message saying who is this so I left a voicemail after calling back saying you got my phone and that's all I can recall
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Anonymous

Additional Charges for Information

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While checking on the backgrounds of some recently new neighbors, I found the provided information lacking. I could have used Google and Yahoo searches to obtain the same information.

I have used 'Truth Finder' site in the past and find it offers much better information (criminal history, etc.) for the 'basic' subscription charges. All/any pertinent information from Spokeo is an up charge. (I am not associated with Truth Finder in any manner, financially or otherwise, just an honest review and comparison of the two 'information for a fee' services) Price wise, they are both about equal.

I have not contacted Spokeo regarding their 'inferior' service, just chalked the experience up as another lesson in life. I will not use the Spokeo service in any future endeavors.

View full review
Loss:
$20
Cons:
  • Lack of information provided
Reason of review:
Substandard information provided

Preferred solution: Up their game. Be upfront with EXACTLY what they will provide with their service for the advertised amount.

3 comments
Guest

Despite the recommendation here, I had the same disappointing experienc with Truthfinder -- charged my PayPal account $29 two months later (after I'd canceled).

Guest

Dear Spokeo Customer,

We're sorry to hear you feel this way, and wish to assist in resolving this matter. Please allow me to explain, in order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button.

The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed.

This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.

Thank you,

Spokeo Customer CAre

Guest
reply icon Replying to comment of Guest-1353797

Ridiculous response that has NOTHING TO DO with complaint which is your service is substandard and a waste if money.

You respond reciting your billing policy. Senseless

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Anonymous

No issues, full refund.

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I ordered a subscription thinking it was $4.95 for one month and ended up being $30 all together for 6 months. I called and cancelled. They gave me a refund. No problems, easy phone call.
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Reason of review:
Pricing issue
Anonymous

SPOKEO -- DONT LOST YOUR MONEY !!!

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Spokeo Services is just a fraud !!!!! I get subscription and paid $29.99 .

when I started searching information, all data were wrong, incorrect phone numbers and addresses even trying my personal information and I tried different numbers and names just in case but not, Next day I called Spokeo , to ask for return of my money and they said no !! its already paid and I can use that sh... until nov'17 !!! then they send me an email confirming they are not going to return any money !!

People, don't loose money with this thief. Why people open business to lie ??

They offer a lot of sh.. but true is something else.

View full review
Loss:
$30
Cons:
  • Its a fraud
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

6 comments
Guest

Unfortunately the complainant loses any credibility with me. It would be different however, if they were able to speak/write the English language properly. Not doing so, tells me it's very possible and probable they could not understand what they were purchasing.

Guest

This is true....I signed up for a special, 4.95 a month...They fail to tell you you have to pay for 6 months, 29.95...When I looked up myself, friends, they were wrong...This is a scam...

Guest
reply icon Replying to comment of Guest-1339666

Dear Spokeo User,

We're sorry to hear you feel this way. Please allow me to explain about Spokeo.

We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. When someone signs up for one of our services, the payment page will display a price much like the one you saw at $4.95. This is actually the average amount it would cost to use Spokeo's services on a monthly basis.

The details of exactly how much someone will be billed is displayed in our Terms of Use disclaimer. In your case, for example, it states clearly that you would be billed $29.70 every 6 months until the subscription is cancelled. We make this very clear by detailing it on our payment page, and including it in the disclaimer which must be agreed to before purchases will be processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.

I do apologize again if this was unclear in any way. Feel free to call us anytime 24/7 at 888-906-**** should you have any further questions, or concerns regarding this matter.

Sincerely,

Spokeo Customer Care

Guest
reply icon Replying to comment of Guest-1352179

crazy I called them at 11 Pm and they said it was passed their hours of work. *** y'all and your *** I will get my money back

Guest
reply icon Replying to comment of Guest-1339666

It it CLEARLY POSTED that the $4.95 mo. Is for a 6 month period!

>>>>>>6 month Membership

$4.95/mo

Was $8.95 /mo

BEST DEAL!"

It is also is clearly stated that: "I understand that I will be billed $29.70 today and every 6 months " And must be agreed to by you in order to purchase. Try reading what you see ignore up for.

Guest

Dear Spokeo Customer,

Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc.

Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.

We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We sincerely apologize for any misunderstanding, or any inconvenience this experience has caused.

Please give a member of our Customer Care team a call at 888-906-**** at your earliest convenience. We are more than happy to help!

Sincerely,

Spokeo Customer Care

View more comments (5)
Anonymous

Spokeo is a bait and switch. Should be investigated.

I agreed to a minimal charge to start my 1 month Spokeo membership after which I would be charged if I didn't cancel. The charge was .95 cents to start which was obn 11/5/16. If I didn't cancel within 30 days I would be charged again - $9.85. I didn't cancel and ended up paying the additional monthly fee. However, when I was reviewing my statement for November for another reason, I saw a charge from Spokeo on 11/13 for $19.95! This additional charge happened less than 10 days after my initial charge. I noticed it several months later because I rarely use that credit card and I just didn't think Spokeo would go back and add a charge. However, my credit card company was able to resolve this over the phone after I told the representative the history. I was told I would receive a refund immediately for $19.95. It would seem that the Spokeo problem is known to my credit card company and that the additional charge is a scam. I would also like to add that the reason why I used Spokeo is because I was receiving suspicious phone calls and wanted to back trace the phone numbers but that was unproductive.
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Reason of review:
Pricing issue
1 comment
Guest

Dear Spokeo Customer,

We’re so sorry for any confusion. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days.

As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed.

In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We do apologize again if this was unclear in any way.

If you need any assistance with your account, please contact Spokeo customer care at 1-88*-***-**** or CustomerCare@***.com. Thanks you.

Sincerely,

Spokeo Customer Care

Jyllian Keq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spokeo People Search Review

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Paid for phone search, no info came back. Ask for more money on different types of searches. This number is a scam artist. I need info
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Reason of review:
Not as described/ advertised
Davyon Rrf

Spokeo Charge Review

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I want a refund now please your a rip off & im so disapointed! Please refund NOW!
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Reason of review:
Return, Exchange or Cancellation Policy
Ares Cbp

Short Review on February&nbs-05:00;04,&nbs-05:00;2017

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No information that i wanted on this person and would like to cancle
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Reason of review:
Return, Exchange or Cancellation Policy
Odile Cky

Short Review on February&nbs-05:00;22,&nbs-05:00;2017

Can stop taking money off my card please,Alfrieda Williams $19.99
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Reason of review:
Pricing issue
Kamau Mkz

Short Review on February&nbs-05:00;20,&nbs-05:00;2017

Need to speak to customer service about my credit scores
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Roddy Uvs

Short Review on March&nbs-04:00;13,&nbs-04:00;2017

Cant get thru hard to sign in
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