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1.5

When I used the service, which produced nothing of value, I made it clear I did not want to subscribe on a monthly basis. I suspect they have some fine print so that when you think you are only paying 95 cents for a one-time search, they are actually enrolling you for ongoing monthly payments.

I contacted them today and they said they are refunding the $19.95. It sounded like they encounter this all the time.

I'll bet there are all kinds of customers who don't notice the monthly charge on their credit card bills. Their modus operandi is to continue duping customers, give those that complain a refund, but to keep charging all the others as long as they can get away with it.

Reason of review: Problems with payment.

Spokeo Cons: Sneaky billing.

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Guest

Happened to me as well. But when I called for a refund of the subscription I did not subscribe to, I was told “they most they can offer for a refund is $10.93” what...?????

The representative was rude from the get-go, which really didn’t help the situation either. I made it very clear before I was offered the 1/2 priced refund and after: I wanted the full subscription refund.

But nope. So, I then made it clear that I would not be using their site in the future and would make my opinion known with everywhere I was able to post a review, but more importantly with friends and colleges.

Guest

Had same issue, wanted one search paid the .95 cents and was billed the .95 cents 4 days later. Didn't think about the free trial that's why I paid for one search.

Just billed for 19.95, if I was on the Free trail why was I billed .95 cents and then later the 19.95. I accept that I should have seen (even though I purchased 1 search) I was still on the 7 day trial.

Fool me once shame on you fool me twice shame on me. NO more SPOKEO for this guy...………………….

Guest

Why don't you try peepfind.com? It is free and it doesn't cost a cent. Prob is they don't have all the reverse searches, but if you willing to spend a few minutes and know the name and surname and state, you will get the same info there free, without all this crap.

Guest

Dear Spokeo Customer,

I understand your concern, and wish to assist in resolving this matter. Please allow me to explain, Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username.

Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see.

For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.

Furthermore, All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which must be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.

We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-****. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.

Thank You,

Spokeo Customer Care

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