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Resolved Most Helpful
1.7
Details

Update by user Sep 17

They finally reversed the charge.

Original review posted by user Sep 17

I wanted to get any info on a particular Email address. Spokeo indicated they could do that. I paid their fee and then they told me that actually they had NO data on that Email address. This is Lying and Stealing. They did return my...
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Review
#1656053 Review #1656053 is a subjective opinion of poster.
Pros
  • Easy to get fooled into beleiving the can help you
Cons
  • Stealing of my money
Reason of review
Not as described/ advertised
Loss
$2
Preferred solution
Please close down your business. You stink as a company.
Tags
  • Fraud Activities
  • People Search Sites
1.0
Details
Charged my credit cars 27 times in one month $357.00.i did nit apply for monthly service ,i used the service for 1.99, ill file a complaint tith the ftc
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1 comment
Anonymous
#1744941

Hi! Thank you for reaching out!

For refund requests, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to look into that for you.

Thanks! - Spokeo Customer Care

Review
#1643931 Review #1643931 is a subjective opinion of poster.
Reason of review
Bill my credit card for monthly service ,I did not apply for
Loss
$357
Preferred solution
Full refund
1.0
Details
A charge to my credit card, $24.95, has appeared mysteriously on my latest bill. On 5/17 they added a charge of $24.95 for "SPK*SPOKEO SEARCH 800-6994264 CA". "...help others make informed decisions in the future." : NEVER CONNECT TO SPOKEO! After seeing the ripoff...
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1 comment
Anonymous
#1703274

Dear Requester, I have received your complaint on the PissedConsumer.com website on June 9, 2019 and I would be more than happy to assist you. At this time, I cannot assist you based upon the information found with your message on PissedConsumer.

But we still want to help you. Please contact our Customer Care department at customercare@spokeo.com, or (888) 906-0850.

Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to help you out! Thanks, -Spokeo Customer Care

Review
#1554851 Review #1554851 is a subjective opinion of poster.
Cons
  • Getting a scam bill on my credit card
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund
1.0
Details
Call me for further detail
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1 comment
Anonymous
#1646123

Dear Requester, Thank you for your comment on PissedConsumer.com. I'm sorry, but I was not able to fully understand your inquiry.

Spokeo is a People Search Engine that can be used to conduct name, reverse email, reverse phone, or username searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. If you believe you've contacted the correct company, please provide more detail of the issue, and I'd be happy to assist you. I apologize for any inconvenience, or hardship this matter may have caused.

You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Review
#1470350 Review #1470350 is a subjective opinion of poster.
Signed up for a 30 day trial on Dec. 20.2018. A customer must cancel before the trial ends. When I tried to cancel on Jan 9, 2019 they want to charge $37.00 for a cancellation fee????????????
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1 comment
Anonymous
#1629864

Hi! Thank you for your comments on the PissedConsumer.com website.

I’m sorry to hear Spokeo did not meet your search needs. Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize for any inconvenience or hardship this matter may have caused.

You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.

Thanks! - Spokeo Customer Care

Review
#1445032 Review #1445032 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
purchased a one-day service. Later I found that it rolled over into a "Monthly Subscription". On the same day I saw the charge I called them and they told me it was impossible to reverse the credit card charges. BS. Complaining every website I can get to, so that fewer...
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2 comments
ImaginativeDingo831
#1697036
THAT I DID NOT AUTHORIZED SPOKEO TO CHARGE ME MONTHLY. I USE THE SERVICE TO SEARCH A NAME THAT COULD FIND THE INFO< AND I STOPPED THE "TRIAL" ON TIME.

I NEED SPOKEO TO BE MORE SERIOUS AND FOLLOW THEIR RULES> LAST YEAR HAPPENED THE SAME THING AND SPOKEO RETURN THE MONEY TO MY CREDIT CARD. I AM A SENIOR LADY AND HAVE ALL MY PAYMENTS IN ORDER. COME A CHARGE WITHOUT MY CONSENT MAKE MY LIFE MISERABLE. .

PLEASE STOP TO CHARGE PEOPLE WHAT THEY DON"T OWN TO YOU. I AM GOING TO DISPUTE THIS TRANSACTION; YOU GUYS NEED TO PROOF TO ME WITH WRITING/PHOTOS/ etc THAT I USED YOUR SERVICE FOR 3 /5/ or 7 DAYS LAST WEEK. I CANCEL THAT TRIAL ON TIME! JUST BECAUSE YOU MY CREDICT CARD INFORMATION< THIS DOESN"T MEANS YOU CAN CHARGE ME "JUST BECAUSE".

..

PLEASE REFUND MY MONEY INMEDIATLELY. ITS TOO HOT HERE IN TEXAS AND I NEED TO PAY MY ELECTRICITY BILL ON TIME> THANK YOU!
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Review
#1444766 Review #1444766 is a subjective opinion of poster.
Cons
  • Sneaky billing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
Tags
  • Unhappy Spokeo Customer
1.0
Details
I found this totally useless, I only wanted my friends house number, paid $1 for a free week and it was totally useless. Told me everything I already knew and gave no further information - unless I wanted to pay about $20. You already get the basic information without...
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1 comment
Anonymous
#1587194

Dear Requester, Thank you for your review of Spokeo's services on Yelp! I’m sorry to hear Spokeo did not meet your search needs.

Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Spokeo specializes in collecting information from phone books, social networks, marketing lists, business sites, and other public sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.

I apologize for any inconvenience or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.

Review
#1385193 Review #1385193 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
i cancelled my account but youre still billing me.
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1 comment
Anonymous
#1576525

Dear Requester, Thank you for your comment on PissedConsumer.com. I’m sorry to hear Spokeo did not meet your search needs.

Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team directly by calling 1-888-906-0850 and explain your concerns.

We are available everyday from 5AM to 8PM PST.

Thanks! Spokeo Customer Care

Review
#1374751 Review #1374751 is a subjective opinion of poster.
1.2
Details
They lure you in with a free lookup which gives you nothing unless you sign up. Excessive charges for pretty much anything you might click on. Provide very little information, all of which you could acquire elsewhere with less cost and hassle. True to form, ending...
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1 comment
Anonymous
#1567732

Dear Requester, Thank you for your review of Spokeo on PissedConsumer.com. Spokeo does not currently offer demo access to our content.

I’d like to recommend exploring and utilizing our free basic search functions, which provide previews of the kind of information we offer and the networks that we support. Should you decide to proceed with purchasing our product, we offer a variety of plans to best fit your needs. I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources.

Some of our search results may include information that is not fully updated, but new information is added to our system every day. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.

Thanks! - Spokeo Customer Care

Review
#1361765 Review #1361765 is a subjective opinion of poster.
I used Spokeo over a year ago . I cancelled the service a couple of months later and they continue to bill me! Now they have given me a larger bill for reasons I can't understand! All I could do is to tell y bank to quit honoring the bill. Maybe the mistake was that I...
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2 comments
Anonymous
#1557231

Dear Requester, Thank you for your review of Spokeo on PissedConsumer.com. We're sorry to hear about this.

It sounds like there is an active subscription on your account.

We want to be sure you are helped, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks - Spokeo Customer Care

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Review
#1347546 Review #1347546 is a subjective opinion of poster.
Cons
  • Sneaky billing
Reason of review
Problems with payment
Loss
$120
Preferred solution
Full refund

Contact Spokeo Customer Service

Mailing Address:
Spokeo
556 S. Fair Oaks Ave, Suite #101-179
Pasadena, California 91105
United States
Phone:
(888) 271-9562
All Spokeo Contacts
1.0
Details
did not cancel on request. I have tried a second time now and wish a refund to my original payment method which is Visa immediately. They advertise as a free trial when it is not a free trial at all. This website is not reliable and it is not valid for Canada anyway so...
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4 comments
Sherry20172017
#1543963

yes, please refund immediately to my Visa card

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Review
#1334031 Review #1334031 is a subjective opinion of poster.
Cons
  • Sneaky billing
  • Lack of information provided
  • Its a fraud
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Unhappy Spokeo Customer