Zigmont U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged two months by them when I never ordered it

I was surprised to find a charge on my CC bill and I never heard of them. I would hope a class action suit would be started against them

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Loss:
$50

Preferred solution: Full refund

User's recommendation: Stay away from them you might be charged even if you don't try them

5 comments
Guest

Dear Zigmont: I received your complaint to the PissedCosumer.com page for Spokeo, on November 18, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Guest

Dear Zigmont: I received your complaint to the PissedCosumer.com page for Spokeo, on November 18, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Guest

Dear Zigmont: I received your complaint to the PissedCosumer.com page for Spokeo, on November 18, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Zigmont U
reply icon Replying to comment of Guest-1955057

This is a B/S statement, they believe this is a cure all for their injustices

Zigmont U
reply icon Replying to comment of Zigmont U

I forgot to mention I ever used their program!

View more comments (4)
MaryLou C Bka

I have been scammed by this *** business for the past 3 months.

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I paid $.95 cents to get a phone # for a friend in Tx . Next thing I know I am beg charged $24.95 per month.

Now I have called them and asked they put my money back in my account. Charged this again for Oct. By now they have likely taken another $24.95 for Nov. I am shaking all over.

Angry no!!!. I want to choke them out of business.

I am 77 years old and live on apps 800.00 per mo. This has to stop.

st

View full review
Loss:
$75
Pros:
  • -0-
  • Easy to access on the web
  • Sly as a fox
Cons:
  • Stealing of my money
  • Its a fraud
  • Charging for what i did not order

User's recommendation: Caveat Emptor!! Let the buyer beware.

1 comment
Guest

Dear MaryLou: I received your complaint to the PissedConsumer.com page for Spokeo, on November 14, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Masharey P

Dispute a charge need refund

Spokeo - Dispute a charge need refund

There are fraudulent charges from you're company on my statement 2523 are the last 4 of my card I have no account info because I never used this service

View full review
Loss:
$25
Cons:
  • Easy to be scammed by their sneaky billing

Preferred solution: Full refund

1 comment
Guest

Dear Masharey P: I received your complaint to the PissedConsumer.com website for Spokeo, on August 23, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Upon reviewing your account, I see that this matter has already been handled with our Customer Care Team earlier back on, August 22, 2020.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Anonymous
map-marker San Diego, California

Charging

I paid one dollar and charged me 24.95 wtf is this ***

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2 comments
Guest

Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo, on December 6, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Guest

Dear Requester: I received your complaint to the PissedConsumer.com page for Spokeo, on December 6, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

View more comments (1)
Andrew S Hir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close to fraud

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BEWARE ... get one set of results for $0.95 and seven days later they will charge you $24.95 unless you have already cancelled. The full details are buried two layers deep in the terms of sale.

These guys are CROOKS.

View full review
Loss:
$25

Preferred solution: Full refund

User's recommendation: Beware of signing up and not cancelling

1 comment
Guest

Dear Andrew, I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support

Janice P Gzt

Charging me for something I did not order

I used your service on 9/25/20 for 95cents which I paid you. You tried billing me for some kind of service on 10/13/20. I do not want your service and will not pay any more!
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Cons:
  • Charging for what i did not order

Preferred solution: Let the company propose a solution

User's recommendation: Be careful with this company

2 comments
Guest

Dear Janice, I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

Thanks! - Spokeo Customer Support

Guest

Dear Janice, I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

Thanks! - Spokeo Customer Support

View more comments (1)
Chandler T Hdb

Dispute a charge need refund

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I was charged 27$ and did not authorize that please refund me 107******** is the confirmation number
View full review
Loss:
$25

Preferred solution: Full refund

1 comment
Guest

Dear Requester, I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.

Thanks! - Spokeo Customer Support

Allen H Yja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spokeo is a scam

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I used Spokeo to search for an email address for a former teacher. I paid 0.95 for useless information. Now they have charged me $24.95 for a membership, which I never wanted. I have cancelled, but it remains to be seen if they refund the $24.95. DO NOT USE THIS COMPANY!
View full review
Loss:
$25
Cons:
  • Getting a scam bill on my credit card

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY

2 comments
Ryker Eyt

The exact aame thing happened to me.

Guest

Dear Allen: We are very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support

View more comments (1)
Anonymous
map-marker Carson, California

Unprofessional

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I was trying to lookup a friend's email address so I can keep in contact with that friend during the pandemic. However, most of the people search websites sent me over to Spokeo and my experience with Spokeo was very disappointing.

Rather than posting what I simply needed (which was the email address), the website kept making me wait while it was uploading personal records and I was not interested.

In addition, they'll try to convince you to purchase the report--uh, no thank you.

I was very disappointed with the lack of professionalism and organization. I do not understand why many people search websites partner with Spokeo, but I will take my business somewhere else.

View full review

User's recommendation: Pay Attention To What is Happening

1 comment
Guest

Dear Requester, I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you. Spokeo has access to over 1.2 billion records, collected and organized from many different sources.

Some of our search results may include information that is not fully updated, but new information is added to our system every day. We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support

marilyn h Ccb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bogus information

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Spokeo - Bogus information
Updated by user Mar 03, 2020

Spokeo has posted a form letter in response. They have made no attempt to address a refund or anything else.

Original review Mar 01, 2020
I signed up and paid for a Spokeo report of myself. Imagine my surprise to learn I have a middle name! And relatives I have never heard of or met, even though they lived with me! I contacted Spokeo to have these and other errors corrected, but was told there was no way of doing that. The only option was to delete my name and all (bogus) information from their website. So of course I did. In my experience, Spokeo is an irresponsible, potentially dangerous clown show.
View full review
Loss:
$20
Cons:
  • See review

Preferred solution: Full refund

3 comments
Guest

Hi Marilyn, We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s).

Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you are not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.

If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! -Spokeo Customer Care

Cordel Mvo
reply icon Replying to comment of Guest-1834038

What about refunding the $19.98 I was charged for this useless and false information? You people are scammers and parasites. I will continue to find review sites to tell others about your company.

Guest
reply icon Replying to comment of Cordel Mvo

Dear Requester, Upon reviewing your request, I see that this matter has already been handled with our Customer Care Team. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

View more comments (2)
Valinda J

Cancel membership

I want to cancel my trail
View full review
Cons:
  • No enough information
1 comment
Guest

Hi! We're sorry to hear you would like to cancel.

Cancelling your account is easy and you can do so through your Account Settings. You can also contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!

Thanks! - Spokeo Customer Care

Rick M Tht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Duluth, Georgia

They are a scam

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Signed up for one report and ended up with endless $20 charges on my credit card. In the end it cost me over $500 for one report. They would not refund the overpayments due to their deceitful small print even though I had not used the service for over 2 years. Just say no and do a google search or use a better background check service.
View full review
Pros:
  • Easy to access on the web
Cons:
  • Easy to be scammed by their sneaky billing

User's recommendation: I like white pages. There pricing was very upfront.

1 comment
Guest

Dear Rick: I received your complaint to the PissedConsumer page for Spokeo on April 17, 2020 regarding charges on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with subscriptions selected to your account.

Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on each service's renewal date. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.

Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks - Spokeo Customer Care

Janice C Ihx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thiefs

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I did a one name search for .95. Then I noticed a pending charge a week later for $24.95. Did an online search and they promised to reverse the charge. Instead they charged me another $9.95. They are thieves. It is all a scam.
View full review
Loss:
$34
Cons:
  • Stealing of my money
  • Getting a scam bill on my credit card

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM OR GIVE YOUR CARD INFO

2 comments
Janice C Ihx

I just called them and still getting bs answers. They are still charging my account and the promised reversal is short of what they actually charged. Guess they need to be reported to consumer protection agencies.

Guest

Dear Janice, We very sorry to hear this. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support

View more comments (1)
Shelly F Qmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent

Someone used my card to get a subscription , the account was not used , I called customer service and they only refunded me 3$
View full review
Loss:
$11
Pros:
  • Fraudulent
Cons:
  • Its a fraud
  • Getting a scam bill on my credit card
  • Sneaky billing

Preferred solution: Full refund

User's recommendation: Fraudulent

1 comment
Guest

Dear Shelly, We very sorry to hear this. We want to make sure you're helped.

If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support

Donna P Dwy

Terrible customer service. Spokeo is a scam. Billed me wrong and will not issue a credit.

Will not issue a credit. This company should get a -star!
View full review
Loss:
$20
Cons:
  • Its a fraud
  • Sneaky billing

Preferred solution: Price reduction

User's recommendation: Do not use this so called company!

1 comment
Guest

Dear Dpnna, We are very sorry to hear this. We want to make sure you're helped.

If you need additional assistance, please contact our Customer Care team via email at customercare@***.com, or via phone at (888) 906-****. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks! - Spokeo Customer Support